REOPENING PROTOCOLS 

It was a very detailed and exhaustive process but I have safely reopened my practice and found my new normal. Here’s what you should know and can expect when you make your next appointment.

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You will receive an online Initial Pre-Treatment Screening Form at the time of booking or, if you make your appointment way in advance, in the week before your scheduled appointment. A less detailed Follow-Up Screening Form will be sent out before EVERY appointment after the first one. THESE FORMS ARE MANDATORY and will need to be completed in order to secure your session. Lastly, an onsite screening will be done when you arrive including a temperature reading using a touch-less infrared thermometer.

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Please arrive alone (unless you require assistance) and as close to your treatment time as possible. I’m in the fortunate position of being alone in my clinic but it is a small space. I am spreading out my appointments to allow for cleaning and disinfection but also so none of my clients run into eachother if at all possible.

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You will be asked to wash/sanitize your hands upon arrival as well as before you leave. Instructions are posted in the washroom on the most effective way to do this to prevent the spread of infection. You can also view instructional videos here. I will wash my hands and forearms before you arrive, before your treatment and after we’re done..

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If you haven’t arrived wearing a mask, I will provide you with either a clean cloth or disposable one. You will need to wear a mask that securely covers your nose and mouth for the duration of your time in the clinic, even when face down on the table. Positional modifications can be made on an individual basis for those who have medical conditions that make mask wearing difficult. I will be wearing a medical-grade mask and may also use a face shield and gloves if I feel it is necessary.

Instructions on how to put on, wear, take off and dispose of a mask will be available. You can also check out an instructional video here. Because of mask shortages and increased costs, some people are choosing to reuse their masks which can be an option if you know how to do it properly.   Click here for a video on how to do this. 

After all of that, which won’t take as long as it sounds, we’ll talk about your needs and proceed with treatment.  

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Before/after your treatment and behind the scenes, this is what will be happening:

  • Linens, blankets and my clothing or apron will be changed before and after every treatment. 
  • Anything in the treatment room that isn’t changed will be thoroughly cleaned, disinfected and documented as such after every session.
  • All high contact surfaces outside the treatment room will be cleaned, disinfected and documented as such regularly throughout the day.
  • A true HEPA air purifier (Honeywell HPA300C) will be placed on its highest setting between every appointment to remove any lingering contaminants before you enter the treatment room and will be left on in the waiting area overnight.

For more details on how my day-to-day operations have changed please visit my FAQ page.

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I am keeping a log of all persons entering my clinic in order to facilitate contact tracing should anyone test positive for the virus. If at any point you or any of your close contacts develop symptoms, you should immediately self-isolate and contact your GP, local health authority or Telehealth at 1-866-797-0000. You can find Ontario’s online Covid-19 self-assessment tool here. This will give you a recommendation on what to do next. You can find a list of Toronto regional Covid-19 testing centres here.

I also ask that you inform me of your situation and cancel any upcoming appointments until such time as you are cleared through a negative test result OR symptom-free for 14+ days.  

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As a precaution before opening my practice, I was tested for coronavirus and received a negative result. I will continue to go for regular testing as well. I am also self-screening before every workday and will cancel my appointments if needed.

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I will be prioritizing essential/urgent patients first at this time. This does not mean that I will not have time for those with less pressing concerns. It does mean that the benefits of treatment should outweigh the risks of infection until such time that the Ministry of Health deems the situation less volatile.

REDUCED HOURS

My hours will be less limited this Fall as my children head back to school. However, due to longer gaps needed between clients and time allocated to disinfection and documentation, my availability will be less than before Covid began. Beginning September 8th, 2020 my hours will be as follows:

Mon 10-7 | Tues 10-5 | Thurs 10-9 | Fri 9-5 | Sat 10-1

When the pandemic situation stabilizes further and safety restrictions are lessened my hours may increase but that could take a while. My estimate is these hours will be in place until Spring/Summer 2021.

REDUCED TREATMENT OPTIONS

For the foreseeable future, all treatments will be limited to no longer than 90 minutes. This change will allow me to see as many patients as possible and give all those in need the opportunity to receive adequate care.

There are also some treatments that will be modified or unavailable at this time due the difficulty in establishing or maintaining infection control protocols. Thai Massage, Intra-oral TMJ treatments and Infant Massage are temporarily unavailable and Indian Head Massage has been modified to exclude techniques around the mucous membranes of the face (eyes, nose and mouth).

Additionally, all housecalls are suspended at this time unless you are physically unable to leave your home. If this is your situation, please contact me and we’ll discuss what options are available to get you the care you need while keeping each other safe.

When restrictions ease and/or I am able to obtain the supplies needed to provide treatment safely, you will again see suspended treatments and longer sessions as an option when booking.

If you have any questions about all the information I’ve included here, please don’t hesitate to contact me and I’ll do my best to clarify.

Take care and I hope to see you soon!

Dora